Privacy Policy

Kindly review this privacy notice (“Notice”) attentively to comprehend our policies and procedures concerning your Personal Data and how we intend to manage it. This Notice is applicable to individuals engaging with MCS Holdings(UK)Ltd services, as described below (“you”). It provides insights into the collection, utilisation, and disclosure of your Personal Data by MCS Holdings(UK)Ltd (“MCS Holdings,” “We,” “Us”). Additionally, it outlines procedures for updating, accessing your Personal Data, and making specific choices regarding its usage. 

This notice can change from time to time.

This notice encompasses both our online and offline data collection endeavors, including the collection of Personal Data through various channels such as websites, third-party social networks, and vigilance activities.

If you choose not to provide essential Personal Data to us (clearly indicated, for instance, in our registration/subscription forms), it may impact our ability to furnish/supply you with our goods and/or services. Please be aware that this notice is subject to periodic changes.

This Notice furnishes/gives crucial information in the following key areas:

1. SOURCES OF PERSONAL DATA
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
3. PERSONAL DATA OF CHILDREN
4. COOKIES/SIMILAR TECHNOLOGIES, WEB BEACONS AND LOG FILES
5. USES MADE OF YOUR PERSONAL DATA
6. DISCLOSURE OF YOUR PERSONAL DATA
7. RETENTION OF PERSONAL DATA
8. STORAGE OR/AND TRANSFER OF YOUR PERSONAL DATA
9. ACCESS TO YOUR PERSONAL DATA
10. CHANGES TO OUR NOTICE
11. DATA CONTROLLERS & CONTACT

1. SOURCES OF PERSONAL DATA

This Notice pertains to the Personal Data collected from or about you, utilizing the methods outlined below (refer to Section 2), originating from the following sources:

1. Mcs holdings websites: Includes websites operated by or for Mcs holdings, covering sites operating under our own domains/URLs and mini-sites on third-party social networks like Facebook (“Websites”) etc.
2. E-mail, text, and other electronic messages: Encompasses interactions through electronic communications between you and Mcs holdings.
3. Data We create: In the course of our engagements with you, we may generate Personal Data about you, such as records of your interactions with our Websites.
4. Data from other sources: Involves information obtained from third-party social networks (e.g., Facebook, Google), market research (if feedback is not provided anonymously), public sources, and data acquired when we merge with or acquire other companies

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on the nature of your interaction with Mcs holdings (online, offline, over the phone, etc.), we gather different types of information from you, outlined as follows:

– **Personal contact information:** This encompasses details you provide enabling us to contact you, such as your name, postal address, email address, phone number, or fax number.

– **Professional information:** This includes details related to your profession, job title and/or qualifications, as well as information present in your curriculum vitae. It extends to details about your current and past interactions with Mcs holdings, participation in events, conferences, scientific studies, and other personal information related to your professional activities.

**Information from computer/mobile phone and devices:** Details regarding the computer system or other technological device you use to access our websites. This may include the Internet protocol (IP) address, operating system type, web browser operating type and version. If accessed via a mobile device, it may include the device’s unique ID, advertising ID, geographical location, and similar mobile device data.

 **Websites/communication usage information:** As you navigate our websites or newsletters, automated data collection technologies capture information about your actions. This involves tracking links clicked, pages or content viewed, duration of interaction, and related statistics. Technologies such as cookies and web beacons, including third-party tracking for analytics and advertising purposes, may be used.

**Consumer-generated content:** Any content you create and share with us on third-party social networks or by uploading to our websites. This includes photos, videos, personal stories, or similar media. We may collect and publish consumer-generated content for various activities like contests, promotions/discounts, website community features, and consumer engagement.

**Third-party social network information:** Information shared publicly on a third-party social network or part of your profile on such a network (e.g., Twitter/X). This may include basic account information, profile picture, user ID, friends list, etc. We receive this information when you interact with a Mcs holdings web application on a third-party social network or use social networking features integrated within a Mcs holdings site. Note that this Notice does not apply to third-party social networks, and you can learn more about how your information is obtained or opt-out by visiting the relevant third-party social network’s website.

3. PERSONAL DATA OF CHILDREN USING INFORMATION SOCIETY SERVICES (INCLUDING OUR WEBSITE)

We do not intentionally solicit or gather Personal Data from children under the age of 13. If it comes to our attention that we have inadvertently collected Personal Data from a child under 13, we will promptly remove that child’s Personal Data from our records. Nevertheless, Mcs holdings may collect Personal Data about children under the age of 13 directly from the parent or guardian, with explicit consent as required by law. 

4. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

Cookies/Similar Technologies: Refer to our Cookie Policy for guidance on managing your cookie settings and detailed information about the cookies we use, along with their purposes.

Log Files: We collect information through log files that document website activity, providing statistical insights into your browsing habits. These entries are automatically generated, aiding us in addressing errors, enhancing performance, and upholding the security of our websites.

Web Beacons: Also known as “web bugs,” web beacons are small code strings that display a graphic image on a web page or in an email, facilitating the transfer of data back to us. Information collected through web beacons includes details like the IP address and your response to an email campaign (e.g., the time the email was opened, links clicked, etc.). Web beacons are used on our websites or included in emails sent to you. The information gathered via web beacons serves various purposes, including site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

5. THE USES MADE OF YOUR PERSONAL DATA

Purpose: Patient/Consumer Service

What We use your Personal Data for:

• Responding to inquiries, concerns, or questions about product use, order status, technical issues, etc.
• Collecting information on website usage for content improvement.

Our reasons:

• Fulfilling contractual obligations
• Legal obligations
• Our legitimate interests
• Improving and developing new products and services
• Being more efficient

Our legitimate interests:

• Maintaining and improving customer service
• Enhancing product and service offerings

Purpose: Establishing and Maintaining Relationship with Healthcare Professionals

What We use your Personal Data for:

• Verifying potential business opportunities
• Informing about products and services
• Inviting to events
• Maintaining relationships
• Transparency related to Transfers of Values to Healthcare Professionals

Our reasons:

• Legitimate interest
• Your consent (where required)
• Legal obligation (e.g., data collected in safety reports)

Our legitimate interests:

• Maintaining relationships with Healthcare Professionals
• Assessing interests and expertise
• Considering future collaborations
• Public disclosure of transfers of value to comply with laws and industry standards

Purpose: Contacting You and Conducting Advertising on Third Party Social Networks

What We use your Personal Data for:

• Serving advertisements and engaging with you on third party social networks

Our reasons:

• With your consent (where required)
• Our legitimate interests

Our legitimate interests:

• Recommending products and services
• Defining consumer preferences for new products or services

Purpose: Legal Reasons or Merger/Acquisition

What We use your Personal Data for:

• Sharing with legal successors in case of acquisition or merger
• Complying with legal obligations
• Disclosing to third parties in response to legal proceedings or law enforcement requests

Our reasons:

• Legal obligations
• Our legitimate interests
• Compliance with legal obligations
• Protecting our assets and staff

Purpose: Website Usage Analytics

What We use your Personal Data for:

• Collecting and processing information about website visits for improvement and aggregate statistics.

Our reasons:

• With your consent (where required)
• Our legitimate interests

Our legitimate interests:

• Enhancing the efficacy of our website

Additional Note:

• In case We intend to use your Personal Data for purposes not described in this Notice, We will notify you and, where required, offer you a choice regarding such usage.

6. DISCLOSURE OF YOUR PERSONAL DATA

**Recipients of Your Personal Data:*

In addition to the Mcs holdings entity mentioned in the data controllers & contact section, we share your Personal Data with the following types of third-party organisations:

Other Mcs holdings subsidiaries and affiliates worldwide. Mcs holdings and its subsidiary companies may share your personal data amongst and between each other for the purposes set forth in this Notice.

Service providers. These are external companies that we use to help us run our business (e.g., website operation, support services, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed/authorised to access and use your Personal Data on our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data. 

Third-party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger and will require such third parties to use and protect your personal data consistent with this Privacy Notice. We may also share your personal data with third parties that were formerly wholly or partly included in the Mcs holdings group/family of companies to whom we provide services during a transition period following separation.

8.DISCLOSURE, STORAGE OR/AND TRANSFER OF YOUR PERSONAL DATA.

We implement appropriate measures to maintain the confidentiality and security of your Personal Data. It’s important to note that these protections may not extend to information you choose to share in public areas, such as third-party social networks.

Authorised Access:

• Your Personal Data is processed by our authorized staff or agents, strictly on a need-to-know basis, depending on the specific purposes for which your Personal Data has been collected.

Security Measures in Operating Environments:

• We store your Personal Data in operating environments with reasonable security measures to prevent unauthorized access.
• Reasonable standards are followed to protect Personal Data.

Internet Transmission:

• While we strive to secure your Personal Data during transmission over the Internet, we cannot guarantee complete security due to the inherent vulnerabilities. We undertake best efforts to safeguard your data.

Transfer of Personal Data:

• Storage and processing of your Personal Data, as described, may involve its transfer to destinations outside your country of residence, notably Switzerland,EU and the US.
• When sharing your Personal Data with entities outside the UK, including countries with different data protection standards, we will implement appropriate safeguards in line with legal requirements to ensure the same level of protection as in the UK.
• Safeguards may include entering into European Commission approved standard contractual clauses or relying on your consent (where permitted by law). You have the right to request a copy of these clauses by contacting us as outlined below.

9. YOUR RIGHTS

Access to Personal Data:

• You have the right to access and request a physical or electronic copy of information held about you.
• If the data was not obtained directly from you, you can request information on the source of your Personal Data.

Additional Rights:

• Where permitted by law, you can also request the deletion, objection, portability, rectification of your Personal Data, and restrict our processing.
• You have the right to know if automated decision-making, including profiling, is used, and to object to such processing.
• You can provide instructions on how your data should/will be processed after your death.
• Withdrawal of consent is possible at any time, but it won’t affect the lawfulness of processing before withdrawal.

Deletion of Personal Data:

• In certain circumstances, deletion of Personal Data may not be possible without also deleting your user account.
• Legal or contractual obligations may require retention of some Personal Data even after deletion requests.
• Some Personal Data may be retained to satisfy business needs as permitted by applicable laws.

Exercising Your Rights:

• These rights can be exercised by sending an email to dataprotection.mcsholdingsltd@gmail.com or writing to MCS HOLDINGS(UK) Ltd, 3 Hornton Place, London, W8 4LZ, attaching a copy of your ID or equivalent details (where requested and permitted by law).
• Requests made on your behalf by someone else without proper evidence will be rejected.
• Identification information provided will be processed in accordance with applicable laws.

Website Feature:

• Our Websites has a dedicated feature/facility for reviewing and editing the Personal Data you provided.

Complaints:

• If you are unsatisfied, you have the right to complain to competent data protection authorities.
• In case of untimely handling or dissatisfaction with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO):

• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Website: https://ico.org.uk
• Tel: +44 1625 545 700
• Helpline: 0303 123 1113

10. CHANGES TO THIS NOTICE
    Updates to Notice:

• If we alter how we handle/use your Personal Data, we will revise this Notice.
• We retain the right to modify (make changes to) our practices and this Notice at any time.
• Please check back regularly for updates, changes and modifications to stay informed about our practices.

11. DATA CONTROLLERS AND CONTACT.

Contact Information:

For questions, comments, or complaints regarding this Notice and our privacy practices, please reach out to us:

• Email: dataprotection.mcsholdingsltd@gmail.com
• Address: MCS HOLDINGS(UK)LTD, 3 Hornton Place, London, W8 4LZ

We commit to acknowledging and investigating any complaint related to the management of Personal Data, including any alleged breach of your rights under applicable privacy laws.